RETURNS - CLOTHING ONLY:
ENJOY RISK-FREE CLOTHING SHOPPING AT WAVEBANDIT.COM.
Except as noted below, we gladly accept the return of unworn, unwashed or defective merchandise ordered from catchsurf.com according to the below policy:
- Wave Bandit merchandise must be received within 30 days of shipment date.
- Merchandise must be in saleable condition with all tags attached.
- No used merchandise will be accepted and any sent to Catch Surf, will be immediately returned to sender at sender’s expense and no credit given.
- Merchandise must be accompanied by the return slip or packing slip.
- Refunds for merchandise, including items received as gifts, will be credited to the purchaser’s original form of payment for the price paid less the original shipping charges (if applicable) and if used our automated return label, return shipping charges.
- Refunds will post to the customer's account within approximately 7 days after return processing date. Depending on your financial institution, it may take up to two billing cycles for the credit to appear on a monthly statement.
Please follow steps below to complete return process:
Step 1: To return clothing purchased on wavebandit.com, please email us at firstname.lastname@example.org or call at (949) 218-0428 to initiate the return, receive Return Authorization (RA#) number and a no-cost, pre-paid USPS® or FedEx® shipping label.
Step 2: Place return items in original box/packaging and reseal.
Step 3: Remove or cover original shipping label and any barcode(s) on box.
Step 4: Place return shipping label on box and drop off at an authorized USPS or FedEx shipping dealer/location.
IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING YOUR RETURN, PLEASE DO NOT HESITATE TO CALL OR EMAIL US AT (949) 218-0428 OR ORDER@CATCHSURF.COM. THANK YOU!
RETURNS - SURFBOARDS AND ACCESSORIES:
If you receive a board or accessory that for any reason you are unhappy with, simply return it within 30 days - in new, un-opened and un-used condition - to receive a refund. Returns are refunded in the method of original payment. No used or open boards will be accepted and any sent to Catch Surf, will be immediately returned to sender at sender’s expense and no credit given.
Please email us at email@example.com or call at (949) 218-0428 to initiate the return and receive Return Authorization (RA#) number. After receiving RA#, please send your return with copy of original receipt to:
Catch Surfboard Co.
ATTN: Returns Dept.
201 Calle Pintoresco
San Clemente, CA 92672
Please allow up to two weeks for the processing of your return. Your issuing bank may take an additional billing cycle to apply the credit to your card. Thank you.